Refund and Return Policy for Aurasopic

Effective Date: November 29, 2024
Contact Information:
Street: 8305 Kinsman Rd, Novelty, Ohio (OH), 44072
Phone Number: (440) 338-8342
Email: info@aurasopic.com
Website: https://aurasopic.com/

Overview

At Aurasopic, customer satisfaction is our priority. We understand that sometimes you may need to return a product or request a refund. This Refund and Return Policy outlines the terms and procedures for returns and refunds to ensure a smooth resolution for all parties.

1. Eligibility for Returns

  • Products must be returned in their original, unopened, and unused condition.
  • Returns must be initiated within 14 days of receiving the product.
  • Items that have been opened, used, or damaged after delivery are not eligible for return, except in cases of defects or errors caused by Aurasopic.

2. Return Process

Step 1: Initiating a Return

To initiate a return, contact us at info@aurasopic.com with the following details:

  • Order number
  • Product(s) you wish to return
  • Reason for the return

Our customer service team will review your request and provide further instructions, including a return shipping address.

Step 2: Packaging and Shipping

  • Pack the product securely in its original packaging to prevent damage during transit.
  • Include a copy of your receipt or order confirmation email.
  • Ship the item using a trackable shipping method to ensure safe delivery.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. Refund Policy

  • Refund Eligibility:
    Refunds are issued for returned items that meet the eligibility criteria above.

  • Processing Time:
    Refunds will be processed within 7-10 business days after receiving and inspecting the returned product.

  • Refund Method:
    Refunds will be issued to the original payment method used during checkout.

Non-Refundable Items:

  • Gift cards
  • Perishable items that have been opened
  • Clearance or sale items

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@aurasopic.com with:

  • A description of the issue
  • Photos of the product and packaging

Aurasopic will provide a replacement or full refund for verified cases of damage or defects at no additional cost to the customer.

5. Cancellations

  • Orders can be canceled for a full refund before they are shipped.
  • If the order has already been dispatched, it must be treated as a return and follow the guidelines outlined above.

6. Important Notes

  • Aurasopic reserves the right to refuse refunds or returns that do not comply with this policy.
  • Refunds may take longer to appear in your account depending on your bank or payment provider.
  • For assistance with returns or refunds, reach out to us via email or phone.

Contact Us

If you have any questions about this Refund and Return Policy, please don’t hesitate to contact us:

We appreciate your trust in Aurasopic and aim to ensure your satisfaction with every purchase.

Effective Date: November 29, 2024